Privacy Policy

Search on our website

You will get results from blog posts, products, etc

This page shows important changes that were made to the BuyChat service, its Privacy policy, User Agreement, or other policies

Notice of policy - Issued on 12.01.2022.

This Page

This page details and/or previews updates to BuyChat users of changes to the Asia Pacific, certain European and Latin American countries, Middle East and Africa BuyChat User Agreement or other online agreements, policies, or statements that require notice. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with BuyChat. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarise yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your BuyChat account prior to the applicable effective date, as described in the User Agreement.

Privacy policy

Personal data protection policy BuyerFy llc. and EU representative; Buy Chat d.o.o. (hereinafter BuyChat).

The personal data protection policy regulates all principles and rules of personal data processing. BuyChat respects your privacy and is committed to protecting your personal information. BuyChat, as controller, processes your data in accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. 46 / EC (General Data Protection Regulation), the Act Implementing the General Data Protection Regulation (OG 42/2018) and other relevant regulations applicable in the Republic of Croatia.

In order to exercise the right to protection of personal data in accordance with the General Regulation and the Act on the Implementation of the General Regulation on Data Protection (OG 42/2018), we also ask for your consent to the use of your personal data.

Consent refers to all personal data that BuyChat may collect in certain situations when visiting the company's websites, contacting in the context of business cooperation, interaction with BuyChat as a business user, supplier, business partner and the like. This includes, but is not limited to, personal information collected through surveys, online or offline.

One of the activities of BuyChat is market research and public opinion polling, and in this context we collect and process survey data. What you tell us in one of our surveys will not be related to you personally or passed on to third parties.

Purpose of collecting personal data

In contacting you, we may ask you to share your personal information with us for the following purposes:

- Participation in BuyChat's web activities on the Internet, including web-based online surveys and our social media channels / pages

- Participation in telephone or other types of surveys Saving your data for future interactions and communication with BuyChat - Access to the inquiry form for the offer of services

- Access to the application form / link for part-time / permanent work

- Access to client online services Personal data of employees in order to exercise employment rights

- Through cookies; if you want more information on how we use cookies, click here.

When doing business with BuyChat as a business client, we will ask you to share your personal information with us for the following purposes:

- Customer relationship management

- Ensuring access to information

- Communication

- Analysis and understanding of interaction with clients

- Providing access to client online services

- Answering questions or resolving requests / inquiries for the provision of services

- In general, we process your personal data only for the purposes for which we have informed you.

Purposes of personal data processing:

- Legitimate interest

- Legal right established and prescribed by the Labor Law

- Protection of persons and property by video surveillance measures to a limited extent within the company's premises

- Other purposes of which individuals have been informed in accordance with the provisions of the General Data Protection Regulation.

Principles of personal data protection:

BuyChat processes data:

Legal - only if the processing is allowed by law and within the limits prescribed by law.

Fair - respecting the specifics of the relationship with you, applying all measures to protect personal data, making it easier for you to exercise your rights.

Transparent - by providing all information in a clear and easily accessible manner within the limits prescribed by the General Data Protection Regulation.

With purpose limitation - processing personal data for the purposes for which they were collected, and for other purposes taking into account (a) any connection between the purposes of personal data collection and the purposes of the intended continuation of processing; (b) the context in which the personal data was collected, in particular as regards our relationship with you; (c) the nature of the personal data, in particular whether special categories of personal data are processed in accordance with Article 9 of the Regulation or personal data relating to criminal convictions and criminal offenses in accordance with Article 10 of the Regulation; (d) the possible consequences of the intended continuation of processing for the respondents; and (e) the existence of appropriate safeguards.

With storage limitation - keeping the data in a form that allows the identification of the individual only as long as necessary for the purposes for which personal data are processed, and longer only if allowed by the Regulation.

With a reduction in the amount of data - we make sure that the data we process is appropriate, relevant and limited to what is necessary.

Taking care of accuracy - we take care of the accuracy and up-to-dateness of the data and delete incorrect data in accordance with the requirements of the Regulation.

Paying attention to integrity and confidentiality - technical and organizational measures take care of the appropriate security of personal data depending on their risk, including protection against unauthorized or illegal processing and against accidental loss, destruction or damage by applying appropriate technical or organizational measures.

Legality: Legality, ie legal bases of data processing can be: concluding or fulfilling a contractual obligation in which you are a party to our legitimate interest to the extent that it is more important than the interest of the respondents not to process data or your consent, another legal basis in accordance with the Regulation.

Personal data that BuyChat may collect:

When interacting with BuyChat via email, the web or social networks (e.g. if you indicate that you like BuyChat on Facebook), we may request or receive certain information such as: Name, Email Address, Phone Number, IP Address, Cookie ID, Internet Browser, Operating System, Model and Type of Device You Access.

When you communicate with BuyChat as a business client, we may collect the following information: Name, Email address, Telephone number, Business address, Name and address of the company you work for [personal details that may be relevant to the business relationship, eg, your professional experience, etc.], IP address, Internet browser , Operating system, Model and type of device you accessed.

Ways of collecting personal data:

You can share personal information with BuyChat through (not limited to): Communication with BuyChat (may be related to the service or through a request for quotation you have sent us); Communication with one of the employees of BuyChat by e-mail, telephone or in writing or orally; Ordering service Request to receive messages on a mobile phone / device; Voluntary participation in surveys; Participation in social media activities related to the promotion of BuyChat (eg by selecting “like” or “share” options); Cookies placed on your computer or mobile device when you visit our website.

When you communicate with BuyChat as a business client / user, supplier or business partner, data collection is also done through: Concluding cooperation agreements; Provision of services by BuyChat; Communication with BuyChat; When accessing the business premises of BuyChat; Voluntary participation in surveys If you do not want BuyChat to use your personal data, you can let us know at any time at the e-mail address: [email protected] or [email protected]

Sharing personal information with others: We will not share your personal information with other suppliers of products or services, business partners and other third parties. If we are required by law to obtain your consent or for any other reason believe that your consent is required in certain circumstances, we will request it before sharing your personal information.

After you provide us with your personal data, it is possible to update, change or request their deletion in writing via the e-mail address: [email protected]. You can ask other privacy questions or make your privacy complaints through the same address. You can revoke your consent at any time and via our website: www.buychat.me in the appropriate form. The revocation of consent does not affect the lawfulness of the processing of personal data which, on the basis of consent, has been carried out until the moment of revocation of consent.

Your rights

At your request, we will inform you whether personal data about you is being processed and what that data is. If all legal requirements are met, you have the right to correct, delete or restrict the processing of personal data. You can withdraw all statements of consent you have given (in case the collection and processing is based on consent) and you can object to the processing of data only for the purpose for which they were collected / processed. You also have the right to receive the information you have made available to us in a structured, up-to-date and machine-readable format; and you may request the transfer of this information to you or third parties. We are obliged to respond to your request within one month from the date of receipt of your request, unless a longer period of time is requested for the same, in which case the same period may not exceed 2 months. You also have the right to file a complaint to the competent supervisory authority - in EU, Croatia it is the Agency for Personal Data Protection (more on this at www.azop.hr), if you suspect a violation in the process of processing your personal data.

All rights are subject to proportionate restrictions in accordance with the Regulation.

Options you have:

Consent

You may be asked to give your consent for the collection of data and their use, in cases where consent is required by law.

Right to delete

You can request the deletion of all your personal data or only part of the data for which you have previously given your consent to use.

Data portability

You have the ability to transfer your personal data from one electronic processing system to another without interfering with the data controller.

Revocation of consent

It is your right to give up your consent in whole or in part, without consequences and explanations, and to request the termination of the processing of your personal data. You can file a revocation in 3 (three) ways in writing by mail to the address Buy Chat d.o.o. , Av. Dubrovnik 15, 10000 Zagreb; by e-mail to: [email protected] or via our website buychat.me on the corresponding form.

Data storage:

For the vast majority of our research, personal data is anonymized / pseudoanonymized immediately after collection, which means that data that can in any way establish a link between the survey data and you personally is deleted from your answers. If we process data on the basis of your consent, we retain the data until you withdraw your consent and in accordance with ESOMAR's instructions. BuyChat keeps certain data permanently with regard to legal obligations arising from employment or on the basis of the Labor Act. Personal data that is no longer needed is either irreversibly anonymized / pseudoanonymized or destroyed in a secure manner. Data from the video surveillance system are regularly deleted and kept for a maximum of 6 months, except in cases when they are necessary for conducting proceedings before the competent authorities.

Additional information:

Technical and integrated data protection BuyChat protects your data, taking into account the latest developments, implementation costs and the nature, scope, context and purposes of processing, as well as risks of different levels of probability and seriousness for data rights and freedoms. at the time of determining the means of processing and at the time of processing, implements appropriate technical and organizational measures to enable the effective application of the principles of data protection. BuyChat shall also implement appropriate technical and organizational measures to ensure that only personal data necessary for each specific processing purpose are processed in an integrated manner. We apply this measure to the amount of personal data collected, the scope of their processing, the storage period and their availability.

Records of processing activities

BuyChat as controller shall keep records of processing activities containing:

Name and contact details of the controller, if applicable, of the joint controller and the data protection officer; processing purposes; description of categories of respondents and categories of personal data; categories of recipients to whom personal data have been or will be disclosed, including recipients in third countries or international organizations; where applicable, transfers of personal data to a third country or international organization, including the identification of that third country or international organization and, in the case of transfers referred to in the second subparagraph of Article 49 (1), documentation of appropriate safeguards; if possible, deadlines for deleting different categories of data; if possible, a general description of the technical and organizational security measures.

Dealing with personal data breaches

BuyChat ensures that in the event of a personal data breach without undue delay and, if feasible, no later than 72 hours after learning of the breach, it reports to the Personal Data Protection Agency in accordance with the Regulation, unless breach of personal data cause a risk to the rights and freedoms of individuals. Where required by the Regulation, BuyChat shall, without undue delay, also inform respondents of personal data breaches.

Data protection impact assessment

BuyChat does not conduct data processing that is likely to pose a high risk to the rights and freedoms of respondents. However, if a particular processing meets the high-risk requirements, the BuyChat will, before processing, carry out an assessment of the impact of the envisaged processing operations on the protection of personal data in accordance with the requirements of the Regulation.

Scope: Links to other websites

On BuyChat's website, you can find links to other websites with useful information. Such websites may operate independently of the BuyChat and may have their own privacy notices, statements or policies.

We strongly encourage you to review them to find out how your personal information may be processed in relation to those websites, as we are not responsible for the content of websites not owned or operated by BuyChat, nor for their use or privacy practices.

Please note that we accept and take seriously our responsibility to protect the personal information you entrust to us from loss, misuse or unauthorized access. Please read this document carefully to be aware of the terms and conditions of consent to the use of your personal data by BuyerFy llc. and for EU; Buy Chat d.o.o., as the Head of the personal data collection.

INFORMATION POLICY SECURITY

Information security is one of the most important factors affecting the quality and transparency in advertising, optimization and marketing, through the application of the system information security management we want to ensure the integrity and integrity of all information at our disposal, and the smooth running of all processes.

In order to meet the needs and expectations of stakeholders, we have defined the following principles of our information security policy:

Service users and suppliers:

- ensure protection of information assets from all dangers

- internal and external, as well as intentional and accidental

- continuously reduce risks in the area through risk management information security and take control measures

- ensuring the availability of information when requested by outsiders stakeholders in accordance with the Right of Access Act information

- ensuring the confidentiality of sensitive data in accordance with legal regulations and good business practice

Employees:

-continuous training of employees related to the rules of application of information security

- protection of personal information

State administration bodies:

- ensuring compliance with legal regulations and others information security requirements

- ensuring business continuity in the event of unwanted events in accordance with the Sustainability Plan

Leadership - Management:

- all information security incidents will be reported responsible persons and appropriate corrective action will be taken actions

- continuous improvement of the information management system security

QUALITY POLICY

Focus on the needs of the users of our services and the satisfaction of our business partners the speed and quality of realized deliveries of products and services are the most important values according to which BuyerFy llc. measures and determines its overall performance.

Vision: To become a global leader in providing digital marketing services using and developing your own applications and tools.

Mission: Education and certification of all employees, and monitoring and implementation of new ones trends in active and future campaigns in order to provide quality and profitable services.

In order to achieve, maintain and strengthen these values, we are constantly committed to:

- employ professional and ambitious staff who will have opportunities and responsibilities constantly develop and improve;

- continuously improve technological equipment;

- nurture and develop partnerships with our service users and suppliers;

- continuously monitor world trends in the field of its activity and apply them in his work;

- set ambitious, measurable and achievable goals;

- continuous risk analysis and defining risk reduction measures compliance with legal requirements and regulations.

IMPRESSUMPrivacy policy

Personal data protection policy Buy Chat d.o.o. (hereinafter BuyChat).

The personal data protection policy regulates all principles and rules of personal data processing. BuyChat respects your privacy and is committed to protecting your personal information. BuyChat , as controller, processes your data in accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. 46 / EC (General Data Protection Regulation), the Act Implementing the General Data Protection Regulation (OG 42/2018) and other relevant regulations applicable in the Republic of Croatia.

Purpose of collecting personal data

In contacting you, we may ask you to share your personal information with us for the following purposes:

- Participation in BuyChat's web activities on the Internet, including web-based online surveys and our social media channels / pages

- Participation in telephone or other types of surveys Saving your data for future interactions and communication with BuyChat - Access to the inquiry form for the offer of services

- Access to the application form / link for part-time / permanent work

- Access to client online services Personal data of employees in order to exercise employment rights

- Through cookies; if you want more information on how we use cookies, click here.

When doing business with BuyChat as a business client, we will ask you to share your personal information with us for the following purposes:

- Customer relationship management

- Ensuring access to information

- Communication

- Analysis and understanding of interaction with clients

- Providing access to client online services

- Answering questions or resolving requests / inquiries for the provision of services

- In general, we process your personal data only for the purposes for which we have informed you.

Purposes of personal data processing:

- Legitimate interest

- Legal right established and prescribed by the Labor Law

- Protection of persons and property by video surveillance measures to a limited extent within the company's premises

- Other purposes of which individuals have been informed in accordance with the provisions of the General Data Protection Regulation.

Principles of personal data protection:

BuyChat processes data:

Legal - only if the processing is allowed by law and within the limits prescribed by law.

Fair - respecting the specifics of the relationship with you, applying all measures to protect personal data, making it easier for you to exercise your rights.

Transparent - by providing all information in a clear and easily accessible manner within the limits prescribed by the General Data Protection Regulation.

With a reduction in the amount of data - we make sure that the data we process is appropriate, relevant and limited to what is necessary.

Taking care of accuracy - we take care of the accuracy and up-to-dateness of the data and delete incorrect data in accordance with the requirements of the Regulation.

Personal data that BuyChat may collect:

Ways of collecting personal data:

When you communicate with BuyChat as a business client / user, supplier or business partner, data collection is also done through: Concluding cooperation agreements; Provision of services by BuyChat; Communication with BuyChat; When accessing the business premises of BuyChat ; Voluntary participation in surveys If you do not want BuyChat to use your personal data, you can let us know at any time at the e-mail address: [email protected] or [email protected]

Your rights

At your request, we will inform you whether personal data about you is being processed and what that data is. If all legal requirements are met, you have the right to correct, delete or restrict the processing of personal data. You can withdraw all statements of consent you have given (in case the collection and processing is based on consent) and you can object to the processing of data only for the purpose for which they were collected / processed. You also have the right to receive the information you have made available to us in a structured, up-to-date and machine-readable format; and you may request the transfer of this information to you or third parties. We are obliged to respond to your request within one month from the date of receipt of your request, unless a longer period of time is requested for the same, in which case the same period may not exceed 2 months. You also have the right to file a complaint to the competent supervisory authority - in Croatia it is the Agency for Personal Data Protection (more on this at www.azop.hr), if you suspect a violation in the process of processing your personal data.

All rights are subject to proportionate restrictions in accordance with the Regulation.

Options you have:

Consent

You may be asked to give your consent for the collection of data and their use, in cases where consent is required by law.

Right to delete

You can request the deletion of all your personal data or only part of the data for which you have previously given your consent to use.

Data portability

You have the ability to transfer your personal data from one electronic processing system to another without interfering with the data controller.

Revocation of consent

It is your right to give up your consent in whole or in part, without consequences and explanations, and to request the termination of the processing of your personal data. You can file a revocation in 3 (three) ways in writing by mail to the address BuyChat d.o.o. , Avenija Dubrovnik 15, 10000 Zagreb; by e-mail to: [email protected] or via our website geld.hr on the corresponding form.

Data storage:

Additional information:

Records of processing activities

BuyChat as controller shall keep records of processing activities containing:

Dealing with personal data breaches

Data protection impact assessment

Scope: Links to other websites

Please note that we accept and take seriously our responsibility to protect the personal information you entrust to us from loss, misuse or unauthorized access. Please read this document carefully to be aware of the terms and conditions of consent to the use of your personal data by Buy Chat d.o.o., as the Head of the personal data collection.