Politika privatnosti

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Ova stranica prikazuje važne promjene koje su napravljene na usluzi BuyChat, njezinoj politici privatnosti, korisničkom ugovoru ili drugim pravilima

Obavijest o polici - Izdano 12.01.2022.

Ova stranica

Ova stranica prikazuje pojedinosti i/ili pregled ažuriranja BuyChat korisnika u vezi s promjenama azijsko-pacifičkih, određenih europskih i latinoameričkih zemalja, Bliskog istoka i Afrike BuyChat korisničkog ugovora ili drugih online ugovora, pravila ili izjava koje zahtijevaju najavu. Imajte na umu da se mogu izvršiti dodatne izmjene u prethodno pregledanim ugovorima na ili prije navedenih datuma stupanja na snagu, pod uvjetom da su ispunjeni primjenjivi zahtjevi za obavijesti.

Nadolazeće promjene

Izmjenjujemo određene ugovore (navedene u nastavku) koji uređuju vaš odnos s BuyChat. Ove promjene će se automatski dogoditi na odgovarajuće datume stupanja na snagu prikazane u nastavku.

Potrebne radnje

Pažljivo pregledajte donje obavijesti i upoznajte se s nadolazećim promjenama. Nastavkom korištenja naših usluga nakon što promjene stupe na snagu, slažete se s tim promjenama. U suprotnom, ne trebate ništa više poduzimati da prihvatite takve promjene. Međutim, ako ih želite odbiti, morat ćete zatvoriti svoj BuyChat račun prije primjenjivog datuma stupanja na snagu, kao što je opisano u korisničkom ugovoru.

Politika privatnosti

Politika zaštite osobnih podataka BuyerFy llc. i predstavnik EU; Buy Chat d.o.o. (u daljnjem tekstu BuyChat).

Ova Politika zaštite osobnih podataka uređuje sva načela i pravila obrade osobnih podataka. BuyChat poštuje vašu privatnost te se obvezuje štititi vaše osobne podatke. Kao voditelj obrade, BuyChat obrađuje vaše podatke u skladu s odredbama Uredbe (EU) 2016/679 Europskog parlamenta i Vijeća od 27. travnja 2016. o zaštiti pojedinaca u vezi s obradom osobnih podataka i o slobodnom kretanju takvih podataka (Opća uredba o zaštiti podataka), Zakona o provedbi Opće uredbe o zaštiti podataka (NN 42/2018) te ostalih relevantnih propisa koji se primjenjuju u Republici Hrvatskoj.

Kako biste ostvarili svoje pravo na zaštitu osobnih podataka u skladu s Općom uredbom o zaštiti podataka i Zakonom o provedbi Opće uredbe o zaštiti podataka (NN 42/2018), potrebna nam je i vaša suglasnost za korištenje vaših osobnih podataka.

Ova se suglasnost odnosi na sve osobne podatke koje BuyChat može prikupiti u određenim situacijama kada posjećujete internetske stranice društva, kada nas kontaktirate u okviru poslovne suradnje, kada ste u interakciji s BuyChatom kao poslovni korisnik, dobavljač, poslovni partner i slično. To uključuje, ali nije ograničeno na, osobne podatke prikupljene kroz ankete, online ili offline.

Jedna od djelatnosti BuyChata je istraživanje tržišta i ispitivanje javnog mnijenja, te u tom kontekstu prikupljamo i obrađujemo podatke iz anketa. Sve što nam kažete u jednoj od naših anketa neće biti povezano s vama osobno niti proslijeđeno trećim stranama.

Svrha prikupljanja osobnih podataka

Prilikom kontakta s vama, možemo zatražiti da podijelite svoje osobne podatke za sljedeće svrhe:

- Sudjelovanje u internetskim aktivnostima BuyChata, uključujući internetske ankete temeljene na webu i naše kanale/stranice na društvenim mrežama

- Sudjelovanje u telefonskim ili drugim vrstama anketa

- Pohranjivanje vaših podataka za buduće interakcije i komunikaciju s BuyChatom

- Pristup obrascu za upit o ponudi usluga

-Pristup obrascu/vezi za prijavu na honorarni/stalni rad

- Pristup klijentskim online uslugama

- Obrada osobnih podataka zaposlenika u svrhu ostvarenja radnih prava

- Putem kolačića; ako želite više informacija o načinu na koji koristimo kolačiće, kliknite ovdje.

Ako poslujete s BuyChatom kao poslovni klijent, tražit ćemo od vas i sljedeće podatke u svrhu:

- Upravljanja odnosima s klijentima

- Osiguravanja pristupa informacijama

- Komunikacije

- Analize i razumijevanja interakcije s klijentima

- Omogućavanja pristupa klijentskim online uslugama

- Odgovaranja na pitanja ili rješavanja zahtjeva/upalta za pružanje usluga

Općenito, vaše osobne podatke obrađujemo isključivo za one svrhe o kojima smo vas obavijestili.
Svrhe obrade osobnih podataka:

- Legitimni interes

- Zakonsko pravo utvrđeno i propisano Zakonom o radu

- Zaštita osoba i imovine mjerama videonadzora u ograničenom opsegu unutar poslovnih prostorija društva

- Druge svrhe o kojima su pojedinci obaviješteni u skladu s odredbama Opće uredbe o zaštiti podataka.

Načela zaštite osobnih podataka

BuyChat obrađuje podatke:

Zakonito – samo ako je obrada dopuštena pravnim propisima i u granicama koje oni određuju.

Pošteno – uvažavajući specifičnosti odnosa s vama, primjenjujući sve mjere zaštite osobnih podataka i olakšavajući vam ostvarivanje vaših prava.

Transparentno – pružajući sve informacije na jasan i lako dostupan način u granicama koje propisuje Opća uredba o zaštiti podataka.

Uz ograničenje svrhe – obrađujući osobne podatke samo za svrhe za koje su prikupljeni, a za druge svrhe uzimajući u obzir (a) svaku povezanost između svrhe prikupljanja osobnih podataka i svrhe predviđene daljnje obrade; (b) kontekst u kojem su osobni podaci prikupljeni, osobito s obzirom na naš odnos s vama; (c) prirodu osobnih podataka, posebno obrađujemo li posebne kategorije osobnih podataka u skladu s člankom 9. Uredbe ili osobne podatke povezane s osudama i kaznenim djelima u skladu s člankom 10. Uredbe; (d) moguće posljedice predviđene daljnje obrade za ispitanike; te (e) postojanje odgovarajućih zaštitnih mjera.

Uz ograničenje pohrane – čuvajući podatke u obliku koji omogućava identifikaciju pojedinca samo onoliko dugo koliko je potrebno radi svrhe za koju se osobni podaci obrađuju, a dulje samo ako je to dopušteno Uredbom.

Uz smanjenje količine podataka – pazeći da su podaci koje obrađujemo primjereni, relevantni i ograničeni na ono što je nužno.

Vodeći računa o točnosti – brinemo o točnosti i ažurnosti podataka te brišemo netočne podatke u skladu sa zahtjevima Uredbe.

Vodeći računa o integritetu i povjerljivosti – tehničkim i organizacijskim mjerama osiguravamo odgovarajuću sigurnost osobnih podataka ovisno o procijenjenom riziku, uključujući zaštitu od neovlaštene ili nezakonite obrade te od slučajnog gubitka, uništenja ili oštećenja primjenom primjerenih tehničkih i organizacijskih mjera.

Zakonitost:
Zakonite osnove obrade mogu biti:
- sklapanje ili ispunjavanje ugovorne obveze u kojoj ste vi stranka,
- naš legitimni interes u mjeri u kojoj nadilazi interes ispitanika da se obrada ne provodi,
- vaša privola,
- druga pravna osnova u skladu s Uredbom.

Osobni podaci koje BuyChat može prikupljati

Kada komunicirate s BuyChatom putem e-pošte, internetskih stranica ili društvenih mreža (npr. ako naznačite da vam se sviđa BuyChat na Facebooku), možemo zatražiti ili primiti određene informacije poput: imena, adrese e-pošte, broja telefona, IP adrese, identifikatora kolačića, internetskog preglednika, operacijskog sustava, modela i vrste uređaja kojim pristupate.

Kada s BuyChatom komunicirate kao poslovni klijent, možemo prikupljati sljedeće podatke: ime, adresa e-pošte, broj telefona, poslovna adresa, naziv i adresa tvrtke u kojoj radite [osobni podaci koji mogu biti relevantni za poslovni odnos, npr. vaše stručno iskustvo itd.], IP adresa, internetski preglednik, operacijski sustav, model i vrsta uređaja kojim pristupate.

Načini prikupljanja osobnih podataka

Svoje osobne podatke možete podijeliti s BuyChatom (bez ograničenja) kroz:
- Komunikaciju s BuyChatom (može biti vezano uz uslugu ili putem upita za ponudu koji ste nam poslali)
- Komunikaciju s nekim od zaposlenika BuyChata putem e-pošte, telefona, pisanim ili usmenim putem
- Narudžbu usluge
- Zahtjev za primanjem poruka na mobilnom telefonu/uređaju
- Dobrovoljno sudjelovanje u anketama
- Sudjelovanje u aktivnostima na društvenim mrežama povezanima s promocijom BuyChata (npr. odabirom opcije „sviđa mi se“ ili „podijeli“)
- Kolačiće postavljene na vaše računalo ili mobilni uređaj kada posjetite naše internetske stranice

Kada s BuyChatom komunicirate kao poslovni klijent/korisnik, dobavljač ili poslovni partner, prikupljanje podataka odvija se i kroz:
- Sklapanje ugovora o suradnji
- Pružanje usluga od strane BuyChata
- Komunikaciju s BuyChatom
- Pristup poslovnim prostorijama BuyChata
- Dobrovoljno sudjelovanje u anketama

Ako ne želite da BuyChat koristi vaše osobne podatke, možete nas u svakom trenutku obavijestiti na adresu e-pošte:
[email protected] or [email protected]

Dijeljenje osobnih podataka s drugima
Vaše osobne podatke nećemo dijeliti s drugim dobavljačima proizvoda ili usluga, poslovnim partnerima niti ostalim trećim stranama. Ako to bude zakonski propisano ili procijenimo da je vaš pristanak potreban u određenim okolnostima, zatražit ćemo ga prije dijeljenja osobnih podataka.

Nakon što nam dostavite svoje osobne podatke, imate mogućnost ažuriranja, promjene ili zahtjeva za brisanjem tih podataka pisanim putem na e-adresu: [email protected]. Na istoj se adresi možete obratiti i za druga pitanja vezana uz privatnost ili uputiti pritužbe u vezi s privatnošću. Svoju privolu možete povući u svakom trenutku i putem naše internetske stranice: www.buychat.me ispunjavanjem odgovarajućeg obrasca. Povlačenje privole ne utječe na zakonitost obrade osobnih podataka koja se temeljila na privoli do trenutka povlačenja.

Vaša prava

Na vaš zahtjev, obavijestit ćemo vas obrađuju li se osobni podaci o vama i koji su to podaci. Ako su ispunjeni svi zakonski preduvjeti, imate pravo na ispravak, brisanje ili ograničenje obrade osobnih podataka. Možete povući sve izjave privole koje ste dali (u slučaju da se prikupljanje i obrada temelje na privoli) te možete uložiti prigovor na obradu podataka samo u svrhe za koje su oni prikupljeni/obrađeni. Također imate pravo dobiti informacije koje ste nam stavili na raspolaganje u strukturiranom, uobičajeno korištenom i strojno čitljivom formatu; te možete zatražiti prijenos tih informacija vama ili trećim stranama. Obvezni smo odgovoriti na vaš zahtjev u roku od mjesec dana od dana zaprimanja zahtjeva, osim ako za to nije potrebno duže vrijeme, pri čemu to razdoblje ne može biti dulje od 2 mjeseca. Ujedno imate pravo podnijeti pritužbu nadležnom nadzornom tijelu – u Hrvatskoj je to Agencija za zaštitu osobnih podataka (više o tome na www.azop.hr), ako sumnjate na povredu u procesu obrade vaših osobnih podataka.

Sva su prava podložna razmjernim ograničenjima u skladu s Uredbom.

Mogućnosti koje imate:

Privola

Od vas se može zatražiti da date privolu za prikupljanje i korištenje podataka u slučajevima kada je to zakonom propisano.

Pravo na brisanje

Možete zatražiti brisanje svih svojih osobnih podataka ili samo dijela podataka za koje ste prethodno dali privolu za korištenje.

Prijenos podataka

Imate mogućnost prenijeti svoje osobne podatke iz jednog elektroničkog sustava obrade u drugi, bez ometanja voditelja obrade podataka.

Povlačenje privole

Vaše je pravo odustati od privole u cijelosti ili djelomično, bez posljedica i obrazloženja, te zatražiti prestanak obrade vaših osobnih podataka. Povlačenje možete podnijeti na 3 (tri) načina: pisanim putem poštom na adresu Buy Chat d.o.o., Savska ulica 90A, 10000 Zagreb; e-poštom na: [email protected] [email protected] ili putem naše stranice buychat.me ispunjavanjem odgovarajućeg obrasca.

Čuvanje podataka:

U većini naših istraživanja osobni se podaci anonimiziraju/pseudoanonimiziraju odmah nakon prikupljanja, što znači da se svi podaci koji bi mogli na bilo koji način povezati podatke iz ankete s vama osobno brišu iz vaših odgovora. Ako podatke obrađujemo na temelju vaše privole, zadržavamo ih do trenutka povlačenja privole i u skladu s uputama ESOMAR-a. BuyChat određene podatke čuva trajno s obzirom na zakonske obveze koje proizlaze iz radnog odnosa ili na temelju Zakona o radu. Osobni podaci koji više nisu potrebni ili se nepovratno anonimiziraju/pseudoanonimiziraju ili se sigurno uništavaju. Podaci iz sustava videonadzora redovito se brišu te se čuvaju najdulje 6 mjeseci, osim u slučajevima kada su potrebni za vođenje postupka pred nadležnim tijelima.

Dodatne informacije

BuyChat štiti vaše podatke, uzimajući u obzir najnovija tehnološka dostignuća, troškove provedbe te prirodu, opseg, kontekst i svrhe obrade, kao i rizike različite vjerojatnosti i ozbiljnosti za prava i slobode ispitanika. Već prilikom određivanja načina obrade i u vrijeme same obrade, BuyChat provodi odgovarajuće tehničke i organizacijske mjere kako bi se omogućila djelotvorna primjena načela zaštite podataka. BuyChat također provodi odgovarajuće tehničke i organizacijske mjere kojima osigurava da se osobni podaci u integriranom obliku obrađuju samo ako su nužni za svaku posebnu svrhu obrade. Ova se mjera primjenjuje na količinu prikupljenih osobnih podataka, opseg njihove obrade, rok čuvanja i njihovu dostupnost.

Evidencije o obradi aktivnosti

BuyChat kao voditelj obrade vodi evidenciju o aktivnostima obrade koja sadrži:

- Ime i kontaktne podatke voditelja obrade, ako je primjenjivo, zajedničkog voditelja obrade i službenika za zaštitu podataka
- Svrhe obrade Opis kategorija ispitanika i kategorija osobnih podataka Kategorije primatelja kojima su osobni podaci otkriveni ili će biti otkriveni, uključujući primatelje u trećim zemljama ili međunarodnim organizacijama
- Ako je primjenjivo, prijenose osobnih podataka u treću zemlju ili međunarodnu organizaciju, uključujući identifikaciju takve treće zemlje ili međunarodne organizacije i, u slučaju prijenosa iz drugog podstavka članka 49. stavka 1. Uredbe, dokumentaciju o primjerenim zaštitnim mjerama
- Ako je moguće, rokove za brisanje različitih kategorija podataka
- Ako je moguće, opći opis tehničkih i organizacijskih sigurnosnih mjera.

Postupanje s povredama osobnih podataka

BuyChat osigurava da u slučaju povrede osobnih podataka, bez nepotrebnog odgađanja, a najkasnije u roku od 72 sata nakon saznanja za povredu, o istoj obavijesti Agenciju za zaštitu osobnih podataka u skladu s Uredbom, osim ako je malo vjerojatno da će ta povreda prouzročiti rizik za prava i slobode pojedinaca. Kada je to propisano Uredbom, BuyChat će bez nepotrebnog odgađanja obavijestiti i ispitanike o povredi osobnih podataka.

Procjena učinka na zaštitu podataka

BuyChat ne provodi obradu podataka za koju se može smatrati da predstavlja visok rizik za prava i slobode ispitanika. No, ako neka konkretna obrada zadovoljava uvjete visokog rizika, BuyChat će prije obrade provesti procjenu učinka predviđenih postupaka obrade na zaštitu osobnih podataka u skladu sa zahtjevima Uredbe.

Opseg: Poveznice na druge internetske stranice

Na internetskim stranicama BuyChata možete pronaći poveznice na druge mrežne stranice s korisnim informacijama. Takve mrežne stranice mogu djelovati neovisno o BuyChatu i mogu imati vlastite izjave o privatnosti, obavijesti ili politike privatnosti.

Snažno vam preporučujemo da ih proučite kako biste doznali kako se vaši osobni podaci mogu obrađivati u vezi s tim stranicama. BuyChat ne snosi odgovornost za sadržaj stranica koje nisu u vlasništvu ili pod nadzorom BuyChata te za njihovu upotrebu ili prakse privatnosti.

Please note that we accept and take seriously our responsibility to protect the personal information you entrust to us from loss, misuse or unauthorized access. Please read this document carefully to be aware of the terms and conditions of consent to the use of your personal data by BuyerFy llc. and for EU; Buy Chat d.o.o., as the Head of the personal data collection.

INFORMATION POLICY SECURITY

Information security is one of the most important factors affecting the quality and transparency in advertising, optimization and marketing, through the application of the system information security management we want to ensure the integrity and integrity of all information at our disposal, and the smooth running of all processes.

In order to meet the needs and expectations of stakeholders, we have defined the following principles of our information security policy:

Service users and suppliers:

- ensure protection of information assets from all dangers

- internal and external, as well as intentional and accidental

- continuously reduce risks in the area through risk management information security and take control measures

- ensuring the availability of information when requested by outsiders stakeholders in accordance with the Right of Access Act information

- ensuring the confidentiality of sensitive data in accordance with legal regulations and good business practice

Employees:

-continuous training of employees related to the rules of application of information security

- protection of personal information

State administration bodies:

- ensuring compliance with legal regulations and others information security requirements

- ensuring business continuity in the event of unwanted events in accordance with the Sustainability Plan

Leadership - Management:

- all information security incidents will be reported responsible persons and appropriate corrective action will be taken actions

- continuous improvement of the information management system security

QUALITY POLICY

Focus on the needs of the users of our services and the satisfaction of our business partners the speed and quality of realized deliveries of products and services are the most important values according to which BuyerFy llc. measures and determines its overall performance.

Vision: To become a regional leader in providing digital marketing services using and developing your own applications and tools.

Mission: Education and certification of all employees, and monitoring and implementation of new ones trends in active and future campaigns in order to provide quality and profitable services.

In order to achieve, maintain and strengthen these values, we are constantly committed to:

- employ professional and ambitious staff who will have opportunities and responsibilities constantly develop and improve;

- continuously improve technological equipment;

- nurture and develop partnerships with our service users and suppliers;

- continuously monitor world trends in the field of its activity and apply them in his work;

- set ambitious, measurable and achievable goals;

- continuous risk analysis and defining risk reduction measures compliance with legal requirements and regulations.

IMPRESSUMPrivacy policy

Personal data protection policy Buy Chat d.o.o. (hereinafter BuyChat).

The personal data protection policy regulates all principles and rules of personal data processing. BuyChat respects your privacy and is committed to protecting your personal information. BuyChat , as controller, processes your data in accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. 46 / EC (General Data Protection Regulation), the Act Implementing the General Data Protection Regulation (OG 42/2018) and other relevant regulations applicable in the Republic of Croatia.

In order to exercise the right to protection of personal data in accordance with the General Regulation and the Act on the Implementation of the General Regulation on Data Protection (OG 42/2018), we also ask for your consent to the use of your personal data.

Consent refers to all personal data that BuyChat may collect in certain situations when visiting the company's websites, contacting in the context of business cooperation, interaction with BuyChat as a business user, supplier, business partner and the like. This includes, but is not limited to, personal information collected through surveys, online or offline.

One of the activities of BuyChat is market research and public opinion polling, and in this context we collect and process survey data. What you tell us in one of our surveys will not be related to you personally or passed on to third parties.

Purpose of collecting personal data

In contacting you, we may ask you to share your personal information with us for the following purposes:

- Participation in BuyChat's web activities on the Internet, including web-based online surveys and our social media channels / pages

- Participation in telephone or other types of surveys Saving your data for future interactions and communication with BuyChat - Access to the inquiry form for the offer of services

- Access to the application form / link for part-time / permanent work

- Access to client online services Personal data of employees in order to exercise employment rights

- Through cookies; if you want more information on how we use cookies, click here.

When doing business with BuyChat as a business client, we will ask you to share your personal information with us for the following purposes:

- Customer relationship management

- Ensuring access to information

- Communication

- Analysis and understanding of interaction with clients

- Providing access to client online services

- Answering questions or resolving requests / inquiries for the provision of services

- In general, we process your personal data only for the purposes for which we have informed you.

Purposes of personal data processing:

- Legitimate interest

- Legal right established and prescribed by the Labor Law

- Protection of persons and property by video surveillance measures to a limited extent within the company's premises

- Other purposes of which individuals have been informed in accordance with the provisions of the General Data Protection Regulation.

Principles of personal data protection:

BuyChat processes data:

Legal - only if the processing is allowed by law and within the limits prescribed by law.

Fair - respecting the specifics of the relationship with you, applying all measures to protect personal data, making it easier for you to exercise your rights.

Transparent - by providing all information in a clear and easily accessible manner within the limits prescribed by the General Data Protection Regulation.

With purpose limitation - processing personal data for the purposes for which they were collected, and for other purposes taking into account (a) any connection between the purposes of personal data collection and the purposes of the intended continuation of processing; (b) the context in which the personal data was collected, in particular as regards our relationship with you; (c) the nature of the personal data, in particular whether special categories of personal data are processed in accordance with Article 9 of the Regulation or personal data relating to criminal convictions and criminal offenses in accordance with Article 10 of the Regulation; (d) the possible consequences of the intended continuation of processing for the respondents; and (e) the existence of appropriate safeguards.

With storage limitation - keeping the data in a form that allows the identification of the individual only as long as necessary for the purposes for which personal data are processed, and longer only if allowed by the Regulation.

With a reduction in the amount of data - we make sure that the data we process is appropriate, relevant and limited to what is necessary.

Taking care of accuracy - we take care of the accuracy and up-to-dateness of the data and delete incorrect data in accordance with the requirements of the Regulation.

Paying attention to integrity and confidentiality - technical and organizational measures take care of the appropriate security of personal data depending on their risk, including protection against unauthorized or illegal processing and against accidental loss, destruction or damage by applying appropriate technical or organizational measures.

Legality: Legality, ie legal bases of data processing can be: concluding or fulfilling a contractual obligation in which you are a party to our legitimate interest to the extent that it is more important than the interest of the respondents not to process data or your consent, another legal basis in accordance with the Regulation.

Personal data that BuyChat may collect:

When interacting with BuyChat via email, the web or social networks (e.g. if you indicate that you like BuyChat on Facebook), we may request or receive certain information such as: Name, Email Address, Phone Number, IP Address, Cookie ID, Internet Browser, Operating System, Model and Type of Device You Access.

When you communicate with BuyChat as a business client, we may collect the following information: Name, Email address, Telephone number, Business address, Name and address of the company you work for [personal details that may be relevant to the business relationship, eg, your professional experience, etc.], IP address, Internet browser , Operating system, Model and type of device you accessed.

Ways of collecting personal data:

You can share personal information with BuyChat through (not limited to): Communication with BuyChat (may be related to the service or through a request for quotation you have sent us); Communication with one of the employees of BuyChat by e-mail, telephone or in writing or orally; Ordering service Request to receive messages on a mobile phone / device; Voluntary participation in surveys; Participation in social media activities related to the promotion of BuyChat (eg by selecting “like” or “share” options); Cookies placed on your computer or mobile device when you visit our website.

When you communicate with BuyChat as a business client / user, supplier or business partner, data collection is also done through: Concluding cooperation agreements; Provision of services by BuyChat; Communication with BuyChat; When accessing the business premises of BuyChat ; Voluntary participation in surveys If you do not want BuyChat to use your personal data, you can let us know at any time at the e-mail address: [email protected] or [email protected]

Sharing personal information with others: We will not share your personal information with other suppliers of products or services, business partners and other third parties. If we are required by law to obtain your consent or for any other reason believe that your consent is required in certain circumstances, we will request it before sharing your personal information.

After you provide us with your personal data, it is possible to update, change or request their deletion in writing via the e-mail address: [email protected]. You can ask other privacy questions or make your privacy complaints through the same address. You can revoke your consent at any time and via our website: www.buychat.me in the appropriate form. The revocation of consent does not affect the lawfulness of the processing of personal data which, on the basis of consent, has been carried out until the moment of revocation of consent.

Vaša prava

At your request, we will inform you whether personal data about you is being processed and what that data is. If all legal requirements are met, you have the right to correct, delete or restrict the processing of personal data. You can withdraw all statements of consent you have given (in case the collection and processing is based on consent) and you can object to the processing of data only for the purpose for which they were collected / processed. You also have the right to receive the information you have made available to us in a structured, up-to-date and machine-readable format; and you may request the transfer of this information to you or third parties. We are obliged to respond to your request within one month from the date of receipt of your request, unless a longer period of time is requested for the same, in which case the same period may not exceed 2 months. You also have the right to file a complaint to the competent supervisory authority - in Croatia it is the Agency for Personal Data Protection (more on this at www.azop.hr), if you suspect a violation in the process of processing your personal data.

All rights are subject to proportionate restrictions in accordance with the Regulation.

Options you have:

Consent

You may be asked to give your consent for the collection of data and their use, in cases where consent is required by law.

Right to delete

You can request the deletion of all your personal data or only part of the data for which you have previously given your consent to use.

Data portability

You have the ability to transfer your personal data from one electronic processing system to another without interfering with the data controller.

Revocation of consent

It is your right to give up your consent in whole or in part, without consequences and explanations, and to request the termination of the processing of your personal data. You can file a revocation in 3 (three) ways in writing by mail to the address BuyChat d.o.o. , Avenija Dubrovnik 15, 10000 Zagreb; by e-mail to: [email protected] or via our website geld.hr on the corresponding form.

Data storage:

For the vast majority of our research, personal data is anonymized / pseudoanonymized immediately after collection, which means that data that can in any way establish a link between the survey data and you personally is deleted from your answers. If we process data on the basis of your consent, we retain the data until you withdraw your consent and in accordance with ESOMAR's instructions. BuyChat keeps certain data permanently with regard to legal obligations arising from employment or on the basis of the Labor Act. Personal data that is no longer needed is either irreversibly anonymized / pseudoanonymized or destroyed in a secure manner. Data from the video surveillance system are regularly deleted and kept for a maximum of 6 months, except in cases when they are necessary for conducting proceedings before the competent authorities.

Additional information:

Technical and integrated data protection BuyChat protects your data, taking into account the latest developments, implementation costs and the nature, scope, context and purposes of processing, as well as risks of different levels of probability and seriousness for data rights and freedoms. at the time of determining the means of processing and at the time of processing, implements appropriate technical and organizational measures to enable the effective application of the principles of data protection. BuyChat shall also implement appropriate technical and organizational measures to ensure that only personal data necessary for each specific processing purpose are processed in an integrated manner. We apply this measure to the amount of personal data collected, the scope of their processing, the storage period and their availability.

Records of processing activities

BuyChat as controller shall keep records of processing activities containing:

Name and contact details of the controller, if applicable, of the joint controller and the data protection officer; processing purposes; description of categories of respondents and categories of personal data; categories of recipients to whom personal data have been or will be disclosed, including recipients in third countries or international organizations; where applicable, transfers of personal data to a third country or international organization, including the identification of that third country or international organization and, in the case of transfers referred to in the second subparagraph of Article 49 (1), documentation of appropriate safeguards; if possible, deadlines for deleting different categories of data; if possible, a general description of the technical and organizational security measures.

Dealing with personal data breaches

BuyChat ensures that in the event of a personal data breach without undue delay and, if feasible, no later than 72 hours after learning of the breach, it reports to the Personal Data Protection Agency in accordance with the Regulation, unless breach of personal data cause a risk to the rights and freedoms of individuals. Where required by the Regulation, BuyChat shall, without undue delay, also inform respondents of personal data breaches.

Data protection impact assessment

BuyChat does not conduct data processing that is likely to pose a high risk to the rights and freedoms of respondents. However, if a particular processing meets the high-risk requirements, the BuyChat will, before processing, carry out an assessment of the impact of the envisaged processing operations on the protection of personal data in accordance with the requirements of the Regulation.

Scope: Links to other websites

On BuyChat's website, you can find links to other websites with useful information. Such websites may operate independently of the BuyChat and may have their own privacy notices, statements or policies.

We strongly encourage you to review them to find out how your personal information may be processed in relation to those websites, as we are not responsible for the content of websites not owned or operated by BuyChat, nor for their use or privacy practices.

Please note that we accept and take seriously our responsibility to protect the personal information you entrust to us from loss, misuse or unauthorized access. Please read this document carefully to be aware of the terms and conditions of consent to the use of your personal data by Buy Chat d.o.o., as the Head of the personal data collection.